Tide experienced a notice incident on January 13, 2026, lasting 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 13, 2026, 12:32 PM UTC
Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some outbound payments are successfully being debited from members’ accounts, but are currently held in a queue and will be received by the recipient once this is resolved We’re fixing this Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.
- resolved Jan 13, 2026, 01:03 PM UTC
We've resolved the issue that affected our payment services earlier. - Inbound payments are showing on members' timelines - Queued outbound payments are going through Thanks for giving us the time to fix this. If you still need assistance, tap 'Support' in the app - we'll be there.