Platform: US - Users are unable to login and experiencing error 500s

Update timeline

1. resolved Jul 18, 2025, 03:51 AM UTC

   We are currently experiencing a service disruption in US region. A subset of Platform customers are experiencing access issues, including HTTP 500 errors and login failures. The issue has since been resolved and normal functionality has been restored. We apologize for any inconvenience this has caused. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

2. postmortem Jul 18, 2025, 03:52 AM UTC

   ### Incident Overview Delinea received reports from customers in the US data boundary experiencing intermittent Platform access issues, including HTTP 500 errors and login failures. The incident began at 08:48 PM UTC and was resolved shortly thereafter. Service was fully restored by 09:21 PM UTC. ### Root cause The incident was triggered by resource saturation across the US regional clusters. During the incident, one of the service auto-scaled excessively resulting in overconsumption and exhausting the shared cluster resources, preventing other services from getting resources as needed. As a result, several platform services experienced performance degradation, leading to HTTP 500 errors and connection failures for customers. Our team identified the contributing factors and took action to restore service health. Systems stabilized shortly after mitigation, and all services are now operating normally. ### Preventative Measures * Our team is actively reviewing and optimizing service resource configurations to ensure efficient usage while maintaining expected performance levels. * We are improving monitoring and alerting mechanisms to better detect unusual auto-scaling activity.