Thycotic incident

Privileged Access Service / Cloud Suite: Tenants on Pod34 are unavailable

Thycotic experienced a major incident on August 14, 2025 affecting Privileged Access Service / Cloud Suite, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started: Aug 14, 2025, 03:25 PM UTC
Resolved: Aug 14, 2025, 05:00 PM UTC
Duration: 1h 34m
Detected by Pingoru: Aug 14, 2025, 03:25 PM UTC

Affected components

Privileged Access Service / Cloud Suite

Update timeline

investigating Aug 14, 2025, 03:25 PM UTC

We are currently investigating a service disruption impacting Cloud Suite Pod34. Our engineering teams are fully engaged and working to restore normal service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience during this time. For assistance or updates, please contact our support team at https://support.delinea.com.
monitoring Aug 14, 2025, 03:52 PM UTC

We applied the mitigation steps to restore the service availability and we are monitoring the results.
resolved Aug 14, 2025, 05:00 PM UTC

This incident has been resolved.