Resolved after 23 hours 5 minutes, on June 10, 2024.
On June 11, 2024, 11:35 AM UTC the EU reporting database experienced intermittent issues in data ingress, resulting in varied delays in reporting accuracy for EU customers until June 11, 2024, 3:25 PM UTC, after which data flow was confirmed as restored. The root cause of this incident was determined to be a faulty state in the internal jobs system which caused ETL jobs to hang without completing or exiting properly, blocking future job runs. No data inconsistencies should be present as of the resolution of this issue, and our infrastructure team is implementing several solutions to improve data availability and more accurately detect and escalate any future issues.
Update timeline
- resolved Jun 13, 2024, 09:35 PM UTC
On June 11, 2024, 11:35 AM UTC the EU reporting database experienced intermittent issues in data ingress, resulting in varied delays in reporting accuracy for EU customers until June 11, 2024, 3:25 PM UTC, after which data flow was confirmed as restored. The root cause of this incident was determined to be a faulty state in the internal jobs system which caused ETL jobs to hang without completing or exiting properly, blocking future job runs. No data inconsistencies should be present as of the resolution of this issue, and our infrastructure team is implementing several solutions to improve data availability and more accurately detect and escalate any future issues.
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