Resolved after 9 hours 36 minutes, affecting US - Academy Platform and EU - Academy Platform, on September 26, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
US - Academy PlatformEU - Academy Platform
Update timeline
- investigating Sep 26, 2024, 04:04 PM UTC
We are currently investigating this issue.
- investigating Sep 26, 2024, 04:05 PM UTC
We are continuing to investigate this issue.
- investigating Sep 26, 2024, 04:07 PM UTC
We are continuing to investigate this issue.
- identified Sep 26, 2024, 04:35 PM UTC
A vendor has identified an internal bug with their workers and we are working with them to resolve the issue.
- monitoring Sep 26, 2024, 08:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2024, 08:37 PM UTC
This incident has been resolved.
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