thinkmoney incident

Functionality issue with card

Critical Resolved View vendor source →

thinkmoney experienced a critical incident on March 23, 2024 affecting Debit Cards, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2024, 08:06 AM UTC
Resolved
Mar 23, 2024, 09:10 AM UTC
Duration
1h 4m
Detected by Pingoru
Mar 23, 2024, 08:06 AM UTC

Affected components

Debit Cards

Update timeline

  1. investigating Mar 23, 2024, 08:06 AM UTC

    We’re looking into an issue with cards.

  2. investigating Mar 23, 2024, 08:13 AM UTC

    We are continuing to investigate this issue.

  3. identified Mar 23, 2024, 08:33 AM UTC

    We’re working to fix the issue with cards as soon as possible

  4. monitoring Mar 23, 2024, 08:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 23, 2024, 09:04 AM UTC

    This issue is now fixed and cards are working as normal

  6. resolved Mar 23, 2024, 09:10 AM UTC

    This issue is now fixed and cards are working as normal.