thinkmoney experienced a minor incident on April 1, 2026 affecting Online Banking, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Online Banking
Update timeline
- investigating Apr 01, 2026, 06:42 AM UTC
We are investigating an issue affecting 3D Secure (3DS) authentication. Some customers may experience failures or be unable to complete online transactions that require 3DS verification. Our teams are working with our payments provider to identify the cause and restore service. Further updates will be provided here.
- monitoring Apr 01, 2026, 07:37 AM UTC
A fix has been implemented for the 3D Secure (3DS) authentication issue. We are monitoring the service to ensure stability. Thank you for your patience
- resolved Apr 01, 2026, 08:19 AM UTC
This incident is now resolved.