thinkmoney experienced a major incident on April 27, 2026 affecting Mobile App and Debit Cards, lasting 3d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2026, 10:44 AM UTC
We are aware that some customers are having an issue with using their card at the minute - we're really sorry if this is causing any disruption for you and we're working to sort it as soon as possible.
- identified Apr 27, 2026, 01:28 PM UTC
Our payment processing partner has identified the cause of the issue affecting card transactions and is actively working to resolve it. We apologise for the disruption to your service and will provide a further update as soon as there is a change in status.
- monitoring Apr 27, 2026, 04:44 PM UTC
Our payment processing partner has identified the cause of the issue affecting card transactions and has confirmed this is now resolved. We apologise for the disruption to your service and thank you for your patience.
- monitoring Apr 27, 2026, 07:39 PM UTC
Services have largely been restored, but some customers may still experience occasional interruptions while systems fully stabilise. We are continuing to monitor performance closely and will share updates if anything changes.
- monitoring Apr 28, 2026, 08:01 AM UTC
Update -Services have largely been restored, but customers may still experience some interruptions while systems are getting back on track. Monitoring - We are continuing to monitor performance closely and will share updates if anything changes
- resolved Apr 30, 2026, 04:17 PM UTC
This incident has been resolved.