PI software Assessment Site Outage
Affected: PI Software: Assessment Site
The Predictive Index Outage History
The Predictive Index is up right nowThe Predictive Index had 6 outages in the last 2 years totaling 122h 48m of downtime — averaging 0.2 incidents per month.
There were 6 The Predictive Index outages since May 27, 2025 totaling 122h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
Microsoft Azure Outage
Affected: PI Software: Core PlatformPI Software: Assessment Site
Timeline · 3 updates
- investigating Oct 29, 2025, 04:48 PM UTC
Microsoft is experiencing an unprecedented worldwide outage of its Azure data centers. These data centers host approximately 25% of all internet business applications, including The Predictive Index. Please know that any inability to access The Predictive Index is due to this event. We’re uncertain how long Microsoft data centers will be down, but we will let you know as soon as a resolution has been reached or an update is provided.
- monitoring Oct 29, 2025, 11:20 PM UTC
Azure has implemented a fix to resolve the issue. The system is loading, however the software performance is still sporadic. We are still waiting for all systems to return to full operational status.
- resolved Oct 30, 2025, 03:57 AM UTC
This incident has been resolved. Software is operational at this time.
Degraded performance in the PI software
Affected: PI Software: Core PlatformPI Software: Assessment Site
Timeline · 2 updates
- investigating Oct 09, 2025, 08:19 PM UTC
There has been reports of degraded performance and inaccessibility within the PI software and Assessment sites. We’re currently investigating this issue and will post updates as soon as they are available.
- resolved Oct 10, 2025, 01:18 PM UTC
We can confirm that the issue has been resolved. If you are still experiencing issues, please reach out to us via our support form.
Cognitive Assessment: 'Something went wrong..' error message appearing for some candidates
Affected: PI Software: Assessment Site
Timeline · 4 updates
- investigating Aug 11, 2025, 09:47 PM UTC
We were currently investigating an issue where some candidates are receiving an error message “Something went wrong. Please contact your administrator” when trying to complete the cognitive assessment. Our Engineering team is investigating the underlying cause of this issue and we will continue to post updates as we have them.
- investigating Aug 12, 2025, 05:41 PM UTC
Our Engineering team is continuing to investigate the issue affecting candidate access to the cognitive assessment, where some users encounter the error message: “Something went wrong. Please contact your administrator.” We are actively working to identify the root cause and will share further updates as soon as more information becomes available. Thank you for your patience as we work to resolve this
- investigating Aug 12, 2025, 06:37 PM UTC
We have confirmed that candidates should no longer receive the error message “Something went wrong. Please contact your administrator” when attempting to complete the Cognitive Assessment. Candidates should now be able to utilize the Cognitive Assessment links that were initially sent out to them to complete the assessment. If you are still experiencing issues, please reach out to us via our support form.
- resolved Aug 12, 2025, 06:38 PM UTC
We have confirmed that candidates should no longer receive the error message “Something went wrong. Please contact your administrator” when attempting to complete the Cognitive Assessment. Candidates should now be able to utilize the Cognitive Assessment links that were initially sent out to them to complete the assessment. If you are still experiencing issues, please reach out to us via our support form.
Resolved PI Software: Blank white screen when logging in
Affected: PI Software: Core PlatformPI Software: Assessment Site
Timeline · 6 updates
- investigating Jul 28, 2025, 06:16 PM UTC
PI has been made aware users are experiencing a blank white screen when accessing the PI software. Our engineering team is aware and are currently investigating the issue.
- monitoring Jul 28, 2025, 07:25 PM UTC
We have reports of degraded performance during assessments and instances of users encountering a blank white screen within the PI software. These issues seem to be related to an outage with one of our service providers, which is currently impacting system performance and accessibility. Our engineering team is closely monitoring the situation and working to mitigate any disruptions as quickly as possible.
- monitoring Jul 28, 2025, 09:11 PM UTC
Investigation is ongoing, and we are working to identify mitigations for what we suspect is a provider-related issue.
- monitoring Jul 28, 2025, 10:07 PM UTC
A mitigation has been applied to alleviate the immediate issue; and the system is operational. We will continue to monitor and collaborate with the provider to ensure the issue is fully addressed.
- monitoring Jul 29, 2025, 12:57 PM UTC
We can confirm that the issue has been resolved. If you are still experiencing issues, please reach out to us via our support form.
- resolved Jul 29, 2025, 12:57 PM UTC
This incident has been resolved.
PI Software: Blank White Screen when logging in
Affected: PI Software: Core Platform
Timeline · 2 updates
- investigating May 27, 2025, 02:09 PM UTC
We are currently investigating this issue that is preventing the PI Software from loading. We will post updates as soon as they are available.
- resolved May 27, 2025, 07:18 PM UTC
We can confirm that the issue has been resolved. If you are still experiencing issues, please reach out to us via our support form.