The Predictive Index incident
Resolved PI Software: Blank white screen when logging in
The Predictive Index experienced a major incident on July 28, 2025 affecting PI Software: Core Platform and PI Software: Assessment Site, lasting 18h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2025, 06:16 PM UTC
PI has been made aware users are experiencing a blank white screen when accessing the PI software. Our engineering team is aware and are currently investigating the issue.
- monitoring Jul 28, 2025, 07:25 PM UTC
We have reports of degraded performance during assessments and instances of users encountering a blank white screen within the PI software. These issues seem to be related to an outage with one of our service providers, which is currently impacting system performance and accessibility. Our engineering team is closely monitoring the situation and working to mitigate any disruptions as quickly as possible.
- monitoring Jul 28, 2025, 09:11 PM UTC
Investigation is ongoing, and we are working to identify mitigations for what we suspect is a provider-related issue.
- monitoring Jul 28, 2025, 10:07 PM UTC
A mitigation has been applied to alleviate the immediate issue; and the system is operational. We will continue to monitor and collaborate with the provider to ensure the issue is fully addressed.
- monitoring Jul 29, 2025, 12:57 PM UTC
We can confirm that the issue has been resolved. If you are still experiencing issues, please reach out to us via our support form.
- resolved Jul 29, 2025, 12:57 PM UTC
This incident has been resolved.