The Predictive Index incident

PI Software: Blank White Screen when logging in

Critical Resolved View vendor source →

The Predictive Index experienced a critical incident on May 27, 2025 affecting PI Software: Core Platform, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 02:09 PM UTC
Resolved
May 27, 2025, 07:18 PM UTC
Duration
5h 9m
Detected by Pingoru
May 27, 2025, 02:09 PM UTC

Affected components

PI Software: Core Platform

Update timeline

  1. investigating May 27, 2025, 02:09 PM UTC

    We are currently investigating this issue that is preventing the PI Software from loading. We will post updates as soon as they are available.

  2. resolved May 27, 2025, 07:18 PM UTC

    We can confirm that the issue has been resolved. If you are still experiencing issues, please reach out to us via our support form.