The Predictive Index incident

Cognitive Assessment: 'Something went wrong..' error message appearing for some candidates

Major Resolved View vendor source →

The Predictive Index experienced a major incident on August 11, 2025 affecting PI Software: Assessment Site, lasting 20h 51m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 09:47 PM UTC
Resolved
Aug 12, 2025, 06:38 PM UTC
Duration
20h 51m
Detected by Pingoru
Aug 11, 2025, 09:47 PM UTC

Affected components

PI Software: Assessment Site

Update timeline

  1. investigating Aug 11, 2025, 09:47 PM UTC

    We were currently investigating an issue where some candidates are receiving an error message “Something went wrong. Please contact your administrator” when trying to complete the cognitive assessment. Our Engineering team is investigating the underlying cause of this issue and we will continue to post updates as we have them.

  2. investigating Aug 12, 2025, 05:41 PM UTC

    Our Engineering team is continuing to investigate the issue affecting candidate access to the cognitive assessment, where some users encounter the error message: “Something went wrong. Please contact your administrator.” We are actively working to identify the root cause and will share further updates as soon as more information becomes available. Thank you for your patience as we work to resolve this

  3. investigating Aug 12, 2025, 06:37 PM UTC

    We have confirmed that candidates should no longer receive the error message “Something went wrong. Please contact your administrator” when attempting to complete the Cognitive Assessment. Candidates should now be able to utilize the Cognitive Assessment links that were initially sent out to them to complete the assessment. If you are still experiencing issues, please reach out to us via our support form.

  4. resolved Aug 12, 2025, 06:38 PM UTC

    We have confirmed that candidates should no longer receive the error message “Something went wrong. Please contact your administrator” when attempting to complete the Cognitive Assessment. Candidates should now be able to utilize the Cognitive Assessment links that were initially sent out to them to complete the assessment. If you are still experiencing issues, please reach out to us via our support form.