Jira Integration Degradation

Update timeline

1. investigating Mar 20, 2026, 01:15 PM UTC

   We are currently investigating an issue affecting authentication for the Jira integration. Some users may experience failures when connecting to Jira or syncing data between TestRail and Jira. Our team is actively working to identify the root cause and will provide updates as more information becomes available.

2. investigating Mar 20, 2026, 03:30 PM UTC

   We are continuing to investigate this issue.

3. identified Mar 20, 2026, 03:31 PM UTC

   We have identified the root cause of the issue affecting authentication for the Jira integration and are actively working to implement a fix. Some users may continue to experience failures when connecting to Jira or syncing data between TestRail and Jira during this time. We will provide further updates as remediation progresses.

4. identified Mar 20, 2026, 05:56 PM UTC

   We are continuing to implement a fix for the issue. Further updates will be provided as progress continues.

5. identified Mar 20, 2026, 10:27 PM UTC

   Work to implement a fix is ongoing. During this time, some users may encounter “500 server error” messages when attempting to authenticate with or use the Jira integration. We will share additional updates as they become available.

6. identified Mar 22, 2026, 12:27 AM UTC

   We are continuing to make progress on implementing the fix. Some customers may still experience issues, including “500 server error” messages when using the Jira integration. We appreciate your patience and will share further updates as they become available.

7. monitoring Mar 22, 2026, 08:06 PM UTC

   A fix has been implemented for the issue affecting authentication with the Jira integration. We are currently monitoring to ensure the issue is fully resolved. Users will need to reauthenticate with Jira within TestRail for the fix to take effect. After reauthenticating, normal functionality should resume. We will continue to monitor and provide further updates as needed.

8. resolved Mar 23, 2026, 10:20 PM UTC

   Following the implementation of the fix, we have completed a period of monitoring and have confirmed that the issue affecting authentication with the Jira integration has been fully resolved, with no further errors observed. Users should ensure they have reauthenticated with Jira within TestRail to maintain normal functionality. Thank you for your patience while we worked to resolve this issue.