TestRail incident
Performance Degradation Affecting a Subset of Cloud Instances
TestRail experienced a minor incident on August 11, 2026 affecting TestRail Cloud, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 11, 2026, 06:03 PM UTC
We identified a performance issue affecting a subset of TestRail Cloud accounts, resulting in slower page load times for some users. Our team identified the underlying cause and implemented a mitigation that has stabilized performance. We are continuing to closely monitor the environment while we work toward a permanent resolution. We appreciate your patience and understanding as we work to fully resolve the issue.
- monitoring Aug 12, 2026, 04:15 PM UTC
We continue to closely monitor performance for the affected Cloud instances following the mitigation applied earlier. Our team has identified a permanent resolution, which is currently undergoing review and testing. Thank you for your continued patience while we finalize this work.
- resolved Aug 14, 2026, 03:39 PM UTC
The issue affecting a small subset of customers has been resolved and all services are now fully operational. Thank you for your patience.