TestRail incident

Performance issue impacting access to TestRail

Major Resolved View vendor source →

TestRail experienced a major incident on August 19, 2026 affecting TestRail Cloud, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 11:32 AM UTC
Resolved
Aug 19, 2026, 02:00 PM UTC
Duration
2h 27m
Detected by Pingoru
Aug 19, 2026, 11:32 AM UTC

Affected components

TestRail Cloud

Update timeline

  1. investigating Aug 19, 2026, 11:32 AM UTC

    We are aware of an issue affecting TestRail where some users may experience slower performance and/or 500 errors. Our team is working to restore full functionality. Updates will follow as soon as we have more to share.

  2. monitoring Aug 19, 2026, 12:34 PM UTC

    A fix has been implemented and we are monitoring the recovery. Some temporary instability may occur during this period as the system recovers. We will update once the system is fully stable.

  3. resolved Aug 19, 2026, 03:38 PM UTC

    The issue affecting TestRail has been resolved and all services are now fully operational. Thank you for your patience.