Tessian EU incident

Custom Policy Processing Incident

Ongoing since 01:03 PM UTC, affecting Integrations (M365 Add-in) and Integrations (COM Add-in for Windows) and 1 more.

monitoring Nov 03, 2026, 02:12 PM UTC

Between 13:03 UTC and 13:12 UTC, an issue prevented any Custom Policy checks from being performed. During the same period, all Gateway and COM Add-in checks failed, while around 2% of Outbound via API and Office Add-in checks failed outright. The issue has since been resolved, and service functionality was restored at 13:12 UTC. All check types are now processing normally, and we are continuing to monitor the service to ensure ongoing stability.

Started
Nov 03, 2026, 01:03 PM UTC
Resolved
Ongoing
Duration
● 6h 40m
Detected by Pingoru
Nov 03, 2026, 01:03 PM UTC

Affected components

Integrations (M365 Add-in)Integrations (COM Add-in for Windows)Integrations (Gateway)Protection (AEDLP Email Misdelivery Protection)Protection (AEDLP Email Exfiltration Protection)Protection (AEDLP Custom Policies)

Update timeline

  1. monitoring Nov 03, 2026, 02:12 PM UTC

    Between 13:03 UTC and 13:12 UTC, an issue prevented any Custom Policy checks from being performed. During the same period, all Gateway and COM Add-in checks failed, while around 2% of Outbound via API and Office Add-in checks failed outright. The issue has since been resolved, and service functionality was restored at 13:12 UTC. All check types are now processing normally, and we are continuing to monitor the service to ensure ongoing stability.

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