Resolved after 2 hours 43 minutes, affecting Outbound Calling Services (Outbound Calling Services - United States) and Outbound Calling Services (Outbound Calling Services - Canada), on November 3, 2026.
We believe the issue to be resolved now. We are actively working on ensuring that any webhooks which were delayed as a result of this incident get sent out to the appropriate webhook endpoints. We apologise for any inconvenience caused.
Affected components
Update timeline
- investigating Nov 03, 2026, 03:24 PM UTC
We’re investigating an issue with messaging webhook latency. Messaging delivery remains unaffected.
- investigating Nov 03, 2026, 05:25 PM UTC
We have implemented a fix and are monitoring the results. Messaging webhook latency should be going back to normal levels. We’re seeing separate symptoms of increased API latency and delivery times for a subset of messaging. We are working on resolving this.
- monitoring Nov 03, 2026, 05:38 PM UTC
A fix has been made and we are monitoring the results, webhook, api and delivery latency are all currently back at normal levels.
- resolved Nov 03, 2026, 06:07 PM UTC
We believe the issue to be resolved now. We are actively working on ensuring that any webhooks which were delayed as a result of this incident get sent out to the appropriate webhook endpoints. We apologise for any inconvenience caused.
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