Telnyx incident

Calls experiencing one-way/dead air audio, call drops and missing call recordings

Resolved after 3 days 6 hours, affecting SIP Trunking - Signaling Regions (US) and SIP Trunking - Signaling Regions (Europe) and 1 more, on August 7, 2026.

resolved Aug 10, 2026, 09:19 PM UTC

This incident has been resolved now.

Started: Aug 07, 2026, 03:02 PM UTC
Resolved: Aug 10, 2026, 09:19 PM UTC
Duration: 3d 6h
Detected by Pingoru: Aug 07, 2026, 03:02 PM UTC

Affected components

SIP Trunking - Signaling Regions (US)SIP Trunking - Signaling Regions (Europe)SIP Trunking - Signaling Regions (Australia)SIP Trunking - Signaling Regions (Canada)SIP Trunking - Signaling Regions (Middle East)Programmable Voice - Voice API (US)Programmable Voice - Voice API (Europe)Programmable Voice - Voice API (Australia)Programmable Voice - Voice API (Middle East)Programmable Voice - TeXML (US)

Update timeline

investigating Aug 07, 2026, 03:02 PM UTC

Our engineering team is currently investigating reports of issues affecting calls with the following symptoms: - Dead/One way audio transmission - Premature Call Drops - Missing/Delayed Call Recordings We will continue to update our status page with the latest findings.
investigating Aug 07, 2026, 03:02 PM UTC

Our engineering team is currently investigating reports of issues affecting calls with the following symptoms: - Dead/One way audio transmission - Premature Call Drops - Missing/Delayed Call Recordings We will continue to update our status page with the latest findings.
identified Aug 07, 2026, 03:36 PM UTC

Root Cause was identified and mitigated.
identified Aug 07, 2026, 03:36 PM UTC

Our engineering team has identified the root cause of this issue and applied a mitigation. Call audio, call stability, and call recordings should now be operating normally.
monitoring Aug 07, 2026, 03:39 PM UTC

We continue to monitor following the earlier mitigation. Services remain stable and no new reports of impact have been received. A final update will follow once resolution is confirmed.
monitoring Aug 07, 2026, 03:39 PM UTC

We continue to monitor following the earlier mitigation. Services remain stable and no new reports of impact have been received. A final update will follow once resolution is confirmed.
resolved Aug 10, 2026, 09:19 PM UTC

This incident has been resolved now.
resolved Aug 10, 2026, 09:19 PM UTC

This incident has been resolved now.
resolved Aug 10, 2026, 09:19 PM UTC

This incident has been resolved now.

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