Telnyx incident

Telnyx Ultra voices not available, affecting Assistant creation and update

Resolved after 25 minutes, affecting AI Assistants (Kimi-K2.6) and Inference (Kimi-K2.6), on August 27, 2026.

resolved Aug 27, 2026, 01:51 PM UTC

This is resolved

Started
Aug 27, 2026, 01:25 PM UTC
Resolved
Aug 27, 2026, 01:51 PM UTC
Duration
25m
Detected by Pingoru
Aug 27, 2026, 01:25 PM UTC

Affected components

AI Assistants (Kimi-K2.6)Inference (Kimi-K2.6)

Update timeline

  1. investigating Aug 27, 2026, 01:25 PM UTC

    We are investigating issues with Telnyx Ultra voices not returning from the voices endpoint. This is preventing customers from saving AI Assistants with a Telnyx Ultra voice.

  2. investigating Aug 27, 2026, 01:25 PM UTC

    We are investigating issues with Telnyx Ultra voices not returning from the voices endpoint. This is preventing customers from saving AI Assistants with a Telnyx Ultra voice.

  3. identified Aug 27, 2026, 01:30 PM UTC

    We have identified the issue and are working on a fix

  4. identified Aug 27, 2026, 01:30 PM UTC

    We have identified the issue and are working on a fix

  5. monitoring Aug 27, 2026, 01:45 PM UTC

    The fix has been deployed and we are monitoring

  6. monitoring Aug 27, 2026, 01:45 PM UTC

    The fix has been deployed and we are monitoring

  7. resolved Aug 27, 2026, 01:51 PM UTC

    This is resolved

  8. resolved Aug 27, 2026, 01:51 PM UTC

    This is resolved

  9. resolved Aug 27, 2026, 01:51 PM UTC

    This is resolved

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