Telnyx incident

Issues affecting call audio quality

Resolved after 12 hours 19 minutes, affecting SIP Trunking - Media Anchorsites (Chicago, IL) and SIP Trunking - Media Anchorsites (Ashburn, VA) and 1 more, on September 10, 2026.

resolved Sep 11, 2026, 04:20 AM UTC

This issue is now resolved.

Started: Sep 10, 2026, 04:00 PM UTC
Resolved: Sep 11, 2026, 04:20 AM UTC
Duration: 12h 19m
Detected by Pingoru: Sep 10, 2026, 04:00 PM UTC

Affected components

SIP Trunking - Media Anchorsites (Chicago, IL)SIP Trunking - Media Anchorsites (Ashburn, VA)SIP Trunking - Media Anchorsites (San Jose, CA)SIP Trunking - Media Anchorsites (Dubai, UAE)SIP Trunking - Media Anchorsites (London, UK)SIP Trunking - Media Anchorsites (Amsterdam, Netherlands)SIP Trunking - Media Anchorsites (Sydney, Australia)SIP Trunking - Media Anchorsites (Melbourne, Australia)SIP Trunking - Media Anchorsites (Frankfurt, Germany)SIP Trunking - Media Anchorsites (Toronto, Canada)

Update timeline

investigating Sep 10, 2026, 04:00 PM UTC

Our engineers are currently investigating an issue which is causing one-way/degraded audio on inbound and outbound calls.
investigating Sep 10, 2026, 04:00 PM UTC

Our engineers are currently investigating an issue which is causing one-way/degraded audio on inbound and outbound calls.
resolved Sep 11, 2026, 01:43 AM UTC

This issue is now resolved.
resolved Sep 11, 2026, 01:43 AM UTC

This issue is now resolved.
monitoring Sep 11, 2026, 04:04 AM UTC

This issue was resolved today at 16.05 UTC and we’re now monitoring
monitoring Sep 11, 2026, 04:04 AM UTC

This issue was resolved today at 16.05 UTC and we’re now monitoring
resolved Sep 11, 2026, 04:20 AM UTC

This issue is now resolved.
resolved Sep 11, 2026, 04:20 AM UTC

This issue is now resolved.

Your product runs on more than Telnyx

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.