Telna experienced a minor incident on October 27, 2022 affecting Data Services EU and Data Services EU and 1 more component, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2022, 02:13 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: New Description: We are currently experiencing service degradation on 3G registration impacting all IMSIs. Service Impact: Devices may experience service degradation connecting to 3G. We are working to solve this as soon as possible and will keep you posted. Next update: in 1 hour Regards, Telna Support
- monitoring Oct 27, 2022, 03:02 PM UTC
This is to update you regarding the following incident: Incident Status: Recovery Description: We started the recovery process with all IMSIs. Service Impact: Devices may experience service degradation connecting to 3G. We are working to solve this as soon as possible and will keep you posted. Next update: in 1 hour Regards, Telna Support
- resolved Oct 27, 2022, 04:32 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: We would like to update you that our teams completed the full recovery of services. We are monitoring the services closely and will update you if needed. Should you have any questions feel free to contact us. Regards, Telna Support