Telna experienced a minor incident on January 25, 2023 affecting Data Services EU and Data Services NA and 1 more component, lasting 15h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 25, 2023, 03:31 AM UTC
Hello, This is to update you regarding the following incident: Status: New Description: This is to update you that we are experiencing a data service degradation on IMSI 23. Service Impact: Devices may experience difficulties opening new data sessions. Existing sessions should not be affected. IMSI sponsor engineers are working to solve the issue, we will keep you informed with the latest status. Regards, Telna Support
- resolved Jan 25, 2023, 07:08 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: We would like to update you that our IMSI sponsor completed the full recovery of services. We are monitoring the services closely and will update you if needed. Should you have any questions feel free to contact us. Regards, Telna Support