Telna incident

Notification // Data Service Degradation on IMSI 3 and 4

Minor Resolved View vendor source →

Telna experienced a minor incident on February 5, 2023 affecting Data Services EU and Data Services EU and 1 more component, lasting 10h 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2023, 01:47 PM UTC
Resolved
Feb 06, 2023, 12:07 AM UTC
Duration
10h 20m
Detected by Pingoru
Feb 05, 2023, 01:47 PM UTC

Affected components

Data Services EUData Services EUData Services NAData Services NAData Services APACData Services APACVoice/SMS ServicesVoice/SMS Services

Update timeline

  1. investigating Feb 05, 2023, 01:47 PM UTC

    Hello, This is to update you regarding the following incident: Incident Status: New Description: As announced by our partner, we are currently experiencing service degradation on IMSI 3 and 4 Service Impact: Devices may have an issue in opening new sessions. Existing session are unaffected. We are working with our partner to solve this as soon as possible and will keep you posted. Next update: in 1 hour Regards, Telna Support

  2. investigating Feb 05, 2023, 01:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 05, 2023, 02:51 PM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are still experiencing service degradation on IMSI 3 and 4. Our partner teams are still working to solve this issue. We will keep you posted on the progress. Service Impact: Devices may have an issue opening new sessions. Next update: in 2 hours Regards, Telna Support

  4. identified Feb 05, 2023, 06:34 PM UTC

    This is to update you regarding the following incident: Incident Status: Identified Description: We are still experiencing service degradation on IMSI 3 and 4. Our partner teams are making progress with the recovery as they continue to work on completely resolving the issue. We will keep you posted on the progress. Service Impact: Devices may have an issue opening new sessions. Regards, Telna Support

  5. resolved Feb 06, 2023, 12:07 AM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: We would like to update you that our partner completed the full recovery of services. We are monitoring the services closely and will update you if needed. Should you have any questions feel free to contact us. Regards, Telna Support