Telna experienced a minor incident on June 20, 2023 affecting Data Services EU and Data Services NA and 1 more component, lasting 5h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2023, 07:27 AM UTC
Hello, This is to update you that in the last few hours, we have been experiencing data service degradation on IMSI 23 Our vendor engineers are working to solve this as soon as possible and will keep you posted. Next update: in 2 hour Regards, Telna Support
- investigating Jun 20, 2023, 09:01 AM UTC
Hello, IMSI 23 Sponsor has notified us that the issue is widespread in their network. They are working to solve this as soon as possible. Customer experience: Customers might experience difficulties while attaching to the network. We will update you once new information becomes available. Regards, Telna Support
- resolved Jun 20, 2023, 01:03 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: We would like to update you that our IMSI sponsor completed the full recovery of services. We are monitoring the services closely and will update you if needed. Should you have any questions feel free to contact us. Regards, Telna Support