Telna experienced a minor incident on May 23, 2024 affecting Data Services EU and Data Services EU and 1 more component, lasting 9h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 23, 2024, 11:21 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: New Description: We are currently experiencing service degradation affecting new 3G registrations for all IMSIs. Service Impact: Devices may experience service degradation with new connections to 3G. Existing registrations are unaffected. We are working to resolve this issue as soon as possible and will keep you updated
- investigating May 24, 2024, 03:00 AM UTC
Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are still experiencing some service degradation with 3G registrations; however, we are observing improvements. Service Impact: Devices may experience service degradation with new connections to 3G. Existing registrations are unaffected. We will continue to keep you posted on the progress. Regards, Telna Support
- identified May 24, 2024, 04:55 AM UTC
Hello, This is to update you regarding the following incident: Incident Status: Ongoing (Identified) Description: The service continues to improve and is close to returning to its normal state. Service Impact: 3G registration is returning to normal. We are still working to mitigate the 3G service degradation on IMSI 2, 7, and 10. We are monitoring the process and will keep you updated. Regards, Telna Support
- resolved May 24, 2024, 08:51 AM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: Our engineers successfully restored the 3G only impacted service on IMSI 2 7 10 by working with one of our signaling provider. We will continue to monitor the performance and keep you updated. Regards, Telna Support