Telna experienced a minor incident on May 30, 2024 affecting Data Services EU and Data Services EU and 1 more component, lasting 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 30, 2024, 06:27 AM UTC
Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are currently experiencing a data service degradation, which is affecting data sessions handled by the Singapore site. Service Impact: Devices may encounter difficulties establishing data sessions using APNs routed through the Singapore site. APNs utilizing other sites remain unaffected. We are working to resolve this issue as soon as possible and will keep you updated. Regards, Telna Support
- monitoring May 30, 2024, 08:55 AM UTC
Hello, This is to update you regarding the following incident: Incident Status: Monitoring Description: Traffic has recovered, but we are still working on the issue and will keep you updated. We will continue to monitor the performance closely. Regards, Telna Support
- monitoring May 30, 2024, 09:24 AM UTC
Hello, This is to update you regarding the following incident: Incident Status: Monitoring Description: Traffic has recovered, but we are still working on the issue and will keep you updated. We will continue to monitor the performance closely. Regards, Telna Support
- monitoring May 30, 2024, 09:47 AM UTC
Hello, This is to update you regarding the following incident: Incident Status: Monitoring Description: Traffic has recovered, but we are still working on the issue and will keep you updated. We will continue to monitor the performance closely. Regards, Telna Support
- resolved May 30, 2024, 01:27 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that the issue has been resolved. We are closely monitoring the performance. Regards, Telna Support