Telna experienced a minor incident on June 27, 2024 affecting Data Services EU and Data Services EU and 1 more component, lasting 5d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 27, 2024, 12:25 PM UTC
Hello, This is to let you know that Syniverse, one of the largest connectivity providers, is experiencing service degradation with the traffic from North America. We are using several providers; hence, devices might experience intermittent registration issues or longer registration times. Syniverse engineers are currently working to resolve this issue. We will keep you posted. Regards, Telna Support
- identified Jun 27, 2024, 12:49 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 27, 2024, 10:44 PM UTC
Hello, We would like to inform you about the following incident: Incident Status: Ongoing Description: On June 26th, Syniverse began experiencing connectivity issues affecting mobile users in roaming environments. During the initial recovery phase, traffic was rerouted to resolve errors and balance the load. However, their Diameter and SIGTRAN systems continue to experience degradation. Customer Experience: Devices may encounter registration issues or longer registration times. In the latest update, Syniverse has increased capacity and is gradually unblocking services for peering partners and operators to maintain stability during the recovery process. While no specific ETA has been provided, improvements are expected gradually as Syniverse engineering teams continue their efforts to restore services. We will continue to keep you updated. Regards, Telna Support
- identified Jun 28, 2024, 10:24 PM UTC
Hello, We would like to inform you about the following incident: Incident Status: Ongoing Description: On June 26th, Syniverse began experiencing connectivity issues affecting mobile users in roaming environments. During the initial recovery phase, traffic was rerouted to resolve errors and balance the load. However, their Diameter and SIGTRAN systems continue to experience degradation. Customer Experience: Devices may encounter registration issues or longer registration times. Syniverse is making steady progress with peers in addressing increased diameter timeouts. We are observing improvements across multiple operators; however, some operators are still experiencing issues. Their engineers are actively working towards stabilizing SS7. Since an ETA is not currently available, we will keep you updated on any further developments.
- resolved Jul 02, 2024, 04:14 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved We are pleased to inform you that the service disruption affecting global roamers has been fully resolved as of June 29th, as confirmed by Syniverse. Following our continuous monitoring and performance validation, we can also confirm the normalization of service. They have now rectified this issue, ensuring safe performance and restoring full service with all peering partners back online. Telna will continue to monitor the services closely and provide updates if necessary. Regards, Telna Support