Telna incident

Service Degradation with API, CDR, and Location Update Availability

Minor Resolved View vendor source →

Telna experienced a minor incident on July 18, 2024 affecting Connect for Wholesale and Connect API, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2024, 08:07 PM UTC
Resolved
Jul 18, 2024, 09:57 PM UTC
Duration
1h 50m
Detected by Pingoru
Jul 18, 2024, 08:07 PM UTC

Affected components

Connect for WholesaleConnect API

Update timeline

  1. investigating Jul 18, 2024, 08:07 PM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are currently experiencing a service degradation affecting CDR and Location Update Availability. Service Impact: CDR and Location Update information may be delayed or inaccessible. There are no underlying network issues related to this incident. We are working to resolve this issue as soon as possible and will keep you updated. Regards, Telna Support

  2. investigating Jul 18, 2024, 09:28 PM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are currently experiencing a service degradation affecting API, CDR, and Location Update Availability. Service Impact: API, CDR, and Location Update may be delayed or inaccessible. There are no underlying network issues related to this incident. We are working to resolve this issue as soon as possible and will keep you updated. Regards, Telna Support

  3. resolved Jul 18, 2024, 09:57 PM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that the issue has been resolved. We are closely monitoring the performance. Regards, Telna Support