Telna experienced a minor incident on January 10, 2025 affecting Data Services EU and Data Services NA and 1 more component, lasting 5h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 10, 2025, 04:19 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: As confirmed by the IMSI 23 MNO partner, they are experiencing a data service degradation. Service Impact: Devices may encounter issues establishing new data sessions. We are constantly checking with our partner and monitoring the performance. We will keep you updated. Regards, Telna Support
- identified Jan 10, 2025, 06:03 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Identified Description: Our IMSI 23 MNO partner has confirmed that the service degradation is now in the recovery phase, and they are monitoring improvements. Service Impact: Devices may encounter issues establishing new data sessions. Our team is closely monitoring the services, and we will keep you updated. Regards, Telna Support
- resolved Jan 10, 2025, 09:47 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that the issue has been resolved. We are closely monitoring the services and will provide updates if necessary. Regards, Telna Support