Telna experienced a minor incident on January 15, 2025 affecting Connect for Wholesale, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2025, 04:40 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are observing a service degradation with the eSIM Platform vendor. Service Impact: Devices may encounter issues activating eSIM. The vendor's engineering team is working to resolve it as soon as possible. We are constantly checking with them and monitoring the performance. We will keep you updated. Regards, Telna Support
- resolved Jan 15, 2025, 05:29 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that the issue has been resolved. We are closely monitoring the service and will provide updates if necessary.