Telna experienced a minor incident on January 15, 2025 affecting Connect for Wholesale, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2025, 06:59 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are observing a reoccurrence of the service degradation from our eSIM Platform vendor. Service Impact: Devices may encounter issues activating eSIM. The vendor's engineering team continues to work to resolve it as soon as possible. Our team is closely monitoring the services, and we will keep you updated. Regards, Telna Support
- resolved Jan 15, 2025, 07:59 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that the issue has been resolved. We are closely monitoring the service and will provide updates if necessary. Regards, Telna Support