TeleSign incident

Operator Alert - Switzerland (CH) - Sunrise (Diax) (228/02;08;12;53;60)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on July 10, 2026 affecting EMEA - All countries, lasting 5h 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 06:02 PM UTC
Resolved
Jul 10, 2026, 11:51 PM UTC
Duration
5h 48m
Detected by Pingoru
Jul 10, 2026, 06:02 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Jul 10, 2026, 06:02 PM UTC

    Start Time: 10:50 AM PDT- 07/10/26 End Time: Ongoing We received notification that Sunrise (Diax) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01201792

  2. resolved Jul 10, 2026, 11:51 PM UTC

    Start Time: 10:50 AM PDT- 07/10/26 End Time: 03:51 PM PDT- 07/10/26 We received notification that the network issues previously reported by Sunrise (Diax) from Switzerland (CH) have been resolved. Sunrise (Diax) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01201792