TeleSign incident

Operator Alert - Switzerland (CH) - Sunrise (Diax) (228/02;08;12;53;60)

Major Resolved View vendor source →

TeleSign experienced a major incident on June 14, 2026 affecting EMEA - All countries, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2026, 12:12 PM UTC
Resolved
Jun 14, 2026, 02:20 PM UTC
Duration
2h 7m
Detected by Pingoru
Jun 14, 2026, 12:12 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Jun 14, 2026, 12:12 PM UTC

    Start Time: 05:08 AM PDT - 06/14/26 End Time: Ongoing We received notification that Sunrise (Diax) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01187725

  2. resolved Jun 14, 2026, 02:20 PM UTC

    Start Time: 05:08 AM PDT - 06/14/26 End Time: 06:45 AM PDT - 06/14/26 We received notification that the network issues previously reported by Sunrise (Diax) from Switzerland (CH) have been resolved. Sunrise (Diax) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01187725