TeleSign incident

Operator Alert - Philippines (PH) - Smart Communications (515/03;05;18) - 6/12/26

Major Resolved View vendor source →

TeleSign experienced a major incident on June 14, 2026 affecting Philipines, lasting 6h 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2026, 08:36 AM UTC
Resolved
Jun 14, 2026, 03:06 PM UTC
Duration
6h 30m
Detected by Pingoru
Jun 14, 2026, 08:36 AM UTC

Affected components

Philipines

Update timeline

  1. investigating Jun 14, 2026, 08:36 AM UTC

    Start Time: 1:21 PST - 6/13/26 End Time: Ongoing We received notification that operator Smart Communications (515/03;05;18) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01187669

  2. resolved Jun 14, 2026, 03:06 PM UTC

    Start Time: 1:21 AM PST - 6/13/26 End Time: 7:25 AM PST - 6/13/26 We received notification that the network issues previously reported by Smart Communications (515/03;05;18) from Philippines (PH) have been resolved. Smart Communications (515/03;05;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01187669