TeleSign incident
PhoneID Contact Match Service Alert - United Kingdom
TeleSign experienced a notice incident on May 30, 2026 affecting Contact match, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 30, 2026, 12:14 AM UTC
Date: 05/29/26 Start Time: 04:05 PM PDT End Time: Ongoing We received notification from our partner that Contact Match is currently having issues in United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. #01179835 If you have any questions, please contact us at [email protected].
- resolved May 30, 2026, 02:28 AM UTC
Date: 05/29/26 Start Time: 04:05 PM PDT End Time: 05:15 PM PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.