TeleSign incident

Service disruption for phone ID - Multiple products - United Kingdom

TeleSign experienced a notice incident on May 27, 2026 affecting United Kingdom, lasting 19h 32m. The incident has been resolved; the full update timeline is below.

Started: May 27, 2026, 11:14 AM UTC
Resolved: May 28, 2026, 06:47 AM UTC
Duration: 19h 32m
Detected by Pingoru: May 27, 2026, 11:14 AM UTC

Affected components

United Kingdom

Update timeline

investigating May 27, 2026, 11:14 AM UTC

We have received notification that services for Phone ID Contact Match, SIM Swap, Call forward detection, Age Verify, and Number Deactivation - United Kingdom are experiencing delays. We will inform you as soon as we receive a resolution. #01178110
resolved May 28, 2026, 06:47 AM UTC

Date: 27/05/2026 Start Time: 02:43:57 PDT End Time: 03:31:45 PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.