TeleSign experienced a minor incident on May 17, 2026 affecting EMEA - All countries, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 17, 2026, 12:18 PM UTC
Start Time: 5:13 AM PDT - 05/17/26 End Time: Ongoing We received notification that Zain (416/01) from Jordan (JO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01172644
- resolved May 17, 2026, 04:14 PM UTC
Start Time: 5:13 AM PDT - 05/17/26 End Time: 7:58 AM PDT - 05/17/26 We received notification that the network issues previously reported by Zain (416/01) from Jordan (JO) have been resolved. Zain (416/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01172644