TeleSign incident

Operator Alert - Pakistan (PK) - Jazz (410/01;07) - 10/21/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on October 21, 2026 affecting APAC - All countries and Pakistan, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2026, 03:12 PM UTC
Resolved
Oct 21, 2026, 07:29 PM UTC
Duration
4h 16m
Detected by Pingoru
Oct 21, 2026, 03:12 PM UTC

Affected components

APAC - All countriesPakistan

Update timeline

  1. investigating Oct 21, 2026, 03:12 PM UTC

    Start Time: 07:58 AM PDT - 10/21/26 End Time: Ongoing We are currently observing a quality degradation towards Jazz (410/01;07) in Pakistan (PK), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01257589

  2. resolved Oct 21, 2026, 07:29 PM UTC

    Start Time: 07:58 AM PDT - 10/21/26 End Time: 11:03 AM PDT - 10/21/26 Network issues previously reported for Jazz (410/01;07) from Pakistan (PK) have been resolved. Jazz (410/01;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01257589