TeleSign incident

Operator Service Alert - Italy (IT) - All MNO's - Quality degradation

Minor Resolved View vendor source →

TeleSign experienced a minor incident on September 25, 2026 affecting Italy, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2026, 09:03 AM UTC
Resolved
Sep 25, 2026, 12:42 PM UTC
Duration
3h 39m
Detected by Pingoru
Sep 25, 2026, 09:03 AM UTC

Affected components

Italy

Update timeline

  1. investigating Sep 25, 2026, 09:03 AM UTC

    Issue: Operator -All Operators Quality degradation Start Time: 01:15 AM PDT - 09/25/26 End Time: Ongoing Summary: We are currently observing a quality degradation towards All Operators in Italy (IT), which may cause delays in SMS delivery. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01240364

  2. resolved Sep 25, 2026, 12:42 PM UTC

    Start Time: 01:15 AM PDT - 09/25/26 End Time: 05:41 AM PDT - 09/25/26 Network issues previously observed towards All Operators from Italy (IT) have been resolved. Italy (IT) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01240364