TeleSign incident
Operator Service Alert - Colombia (CO) - Claro Comunicacion Celular S.A (Comcel S.A) (732/101)
TeleSign experienced a minor incident on September 3, 2026 affecting Colombia, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 04:26 PM UTC
Issue: Operator - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) Quality degradation Start Time: 09:00 - 09/03/26 End Time: Ongoing Summary: We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01230858
- resolved Sep 03, 2026, 07:47 PM UTC
ssue: Operator - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) Quality degradation Start Time: 09:00 PT - 09/03/26 End Time: 12:45 PT- 09/03/26 Summary: We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01230858