VoWiFi Registration Incident (Belgium & Sweden)

Update timeline

1. identified Aug 31, 2026, 11:08 AM UTC

   We are currently experiencing an incident impacting Voice over WiFi device registrations for users in Belgium and parts of Sweden. We have initiated a dialogue with our vendor to resolve the issue and will provide another update as soon as more information becomes available. 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2. identified Aug 31, 2026, 11:08 AM UTC

   We are currently experiencing an incident impacting Voice over WiFi device registrations for users in Belgium and parts of Sweden. We have initiated a dialogue with our vendor to resolve the issue and will provide another update as soon as more information becomes available.

3. identified Aug 31, 2026, 11:37 AM UTC

   Our vendor has confirmed an issue impacting Voice over WiFi (VoWiFi) device registrations for users in Belgium and Sweden. Troubleshooting is currently underway, and we are maintaining continuous contact with their engineering team. We will share further updates as soon as more information becomes available. August 31, 2026 13:08 CEST

4. identified Aug 31, 2026, 11:37 AM UTC

   Our vendor has confirmed an issue impacting Voice over WiFi (VoWiFi) device registrations for users in Belgium and Sweden. Troubleshooting is currently underway, and we are maintaining continuous contact with their engineering team. We will share further updates as soon as more information becomes available.

5. monitoring Aug 31, 2026, 12:32 PM UTC

   Our vendor has implemented changes, and network metrics show significant improvement. Voice over WiFi (VoWiFi) calls can now be established successfully for affected users in Belgium and Sweden. We are continuing to monitor the service closely to ensure complete stability before closing this incident. August 31, 2026 13:37 CEST

6. monitoring Aug 31, 2026, 12:32 PM UTC

   Our vendor has implemented changes, and network metrics show significant improvement. Voice over WiFi (VoWiFi) calls can now be established successfully for affected users in Belgium and Sweden. We are continuing to monitor the service closely to ensure complete stability before closing this incident.

7. resolved Aug 31, 2026, 01:16 PM UTC

   Our vendor has implemented the necessary changes and all network metrics confirm that Voice over WiFi (VoWiFi) call establishment is fully restored. Service performance across Belgium and Sweden has returned to normal. We will now proceed with closing this incident. August 31, 2026 14:32 CEST