Incident affecting Mobile Provisioning Services in Sweden

Update timeline

1. investigating Jun 15, 2026, 10:48 AM UTC

   We are currently experiencing a disruption affecting one of our Swedish mobile provisioning services. As a result, customers may encounter issues when activating or making changes to SIM cards associated with our mobile subscriptions. 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2. investigating Jun 15, 2026, 10:48 AM UTC

   We are currently experiencing a disruption affecting one of our Swedish mobile provisioning services. As a result, customers may encounter issues when activating or making changes to SIM cards associated with our mobile subscriptions.

3. identified Jun 15, 2026, 10:56 AM UTC

   The issue has been identified on one of our Swedish mobile network vendor's side. We are in continuous contact with our vendor and will provide updates as we get more information. Currently, there is no ETR available. June 15, 2026 12:48 CEST

4. identified Jun 15, 2026, 10:56 AM UTC

   The issue has been identified on one of our Swedish mobile network vendor's side. We are in continuous contact with our vendor and will provide updates as we get more information. Currently, there is no ETR available.

5. identified Jun 15, 2026, 11:31 AM UTC

   Our Swedish mobile network vendor is actively working toward a resolution. At this time, no estimated time to resolution (ETR) is available. We remain in close contact with the vendor and will continue to share updates as soon as new information becomes available. June 15, 2026 12:56 CEST

6. identified Jun 15, 2026, 11:31 AM UTC

   Our Swedish mobile network vendor is actively working toward a resolution. At this time, no estimated time to resolution (ETR) is available. We remain in close contact with the vendor and will continue to share updates as soon as new information becomes available.

7. identified Jun 15, 2026, 12:20 PM UTC

   Our Swedish mobile network vendor continues to actively work toward a resolution. An estimated time of restoration (ETR) remains unavailable at this time. We are maintaining close contact with their engineering teams and will provide further updates here as soon as new information is shared with us. June 15, 2026 13:31 CEST

8. identified Jun 15, 2026, 12:20 PM UTC

   Our Swedish mobile network vendor continues to actively work toward a resolution. An estimated time of restoration (ETR) remains unavailable at this time. We are maintaining close contact with their engineering teams and will provide further updates here as soon as new information is shared with us.

9. identified Jun 15, 2026, 12:59 PM UTC

   Troubleshooting continues on the vendor's end. An estimated time of restoration (ETR) is not yet available, but we are maintaining communication with their team and will update this page the moment we have more information. June 15, 2026 14:20 CEST

10. identified Jun 15, 2026, 12:59 PM UTC

    Troubleshooting continues on the vendor's end. An estimated time of restoration (ETR) is not yet available, but we are maintaining communication with their team and will update this page the moment we have more information.

11. identified Jun 15, 2026, 01:58 PM UTC

    There are no major changes to report. The vendor's troubleshooting is still underway, and we are still awaiting a recovery timeline. We will continue to share updates here the moment any new details become available. June 15, 2026 14:59 CEST

12. identified Jun 15, 2026, 01:58 PM UTC

    There are no major changes to report. The vendor's troubleshooting is still underway, and we are still awaiting a recovery timeline. We will continue to share updates here the moment any new details become available.

13. identified Jun 15, 2026, 03:15 PM UTC

    Troubleshooting is still ongoing on the vendor's side with no ETR available yet. Moving forward, we will update when new information becomes available. June 15, 2026 15:58 CEST

14. identified Jun 15, 2026, 03:15 PM UTC

    Troubleshooting is still ongoing on the vendor's side with no ETR available yet. Moving forward, we will update when new information becomes available.

15. resolved Jun 15, 2026, 06:00 PM UTC

    The issue affecting Mobile Provisioning Services in Sweden has been resolved as of approximately 19:40 CEST, following troubleshooting alongside with our vendor. Activating and making changes to SIM cards associated with our mobile subscriptions is now working normally again. If you continue to experience any further issues, contact your support team for further assistance. June 15, 2026 17:15 CEST