Telavox incident
Incident affecting Mobile Provisioning Services in Sweden
Telavox is currently experiencing a minor incident affecting Sweden and Belgium (Mobile Provisioning), which began 3h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2026, 10:48 AM UTC
We are currently experiencing a disruption affecting one of our Swedish mobile provisioning services. As a result, customers may encounter issues when activating or making changes to SIM cards associated with our mobile subscriptions.
- identified Jun 15, 2026, 10:56 AM UTC
The issue has been identified on one of our Swedish mobile network vendor's side. We are in continuous contact with our vendor and will provide updates as we get more information. Currently, there is no ETR available.
- identified Jun 15, 2026, 11:31 AM UTC
Our Swedish mobile network vendor is actively working toward a resolution. At this time, no estimated time to resolution (ETR) is available. We remain in close contact with the vendor and will continue to share updates as soon as new information becomes available.
- identified Jun 15, 2026, 12:20 PM UTC
Our Swedish mobile network vendor continues to actively work toward a resolution. An estimated time of restoration (ETR) remains unavailable at this time. We are maintaining close contact with their engineering teams and will provide further updates here as soon as new information is shared with us.
- identified Jun 15, 2026, 12:59 PM UTC
Troubleshooting continues on the vendor's end. An estimated time of restoration (ETR) is not yet available, but we are maintaining communication with their team and will update this page the moment we have more information.
- identified Jun 15, 2026, 01:58 PM UTC
There are no major changes to report. The vendor's troubleshooting is still underway, and we are still awaiting a recovery timeline. We will continue to share updates here the moment any new details become available.