Telavox incident

Incident affecting call transfers in Telavox Desktop, Mobile App, and Web Application

Minor Resolved View vendor source →

Telavox experienced a minor incident on May 4, 2026 affecting Sweden and Denmark and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 11:55 AM UTC
Resolved
May 04, 2026, 12:47 PM UTC
Duration
51m
Detected by Pingoru
May 04, 2026, 11:55 AM UTC

Affected components

SwedenDenmarkNorwayFinlandUnited KingdomBelgiumFranceSpainNetherlandsNetherlands (Softphone & Applications)

Update timeline

  1. investigating May 04, 2026, 11:55 AM UTC

    There is currently technical difficulties with call transfers affecting queue calls across our applications. Our engineering team is investigating the root cause and working toward a resolution. We will provide updates as soon as more information is available.

  2. identified May 04, 2026, 12:19 PM UTC

    The root cause has been identified and our engineering team is currently deploying a fix. We are monitoring the results closely and we will provide another update as soon as service is fully restored.