Telair experienced a minor incident on March 24, 2025 affecting Hosted PBX and SIP, lasting 6h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted PBXSIP
Update timeline
- identified Mar 24, 2025, 10:36 PM UTC
Telair has identified an issue impacting outbound calling to mobile numbers. This fault has been identified in one of our upstream tier-one voice carriage providers and is impacting multiple carriers nationally. We are working to route calls around the impacted carrier.
- identified Mar 24, 2025, 10:43 PM UTC
Calls from PBX services to mobiles are now working. We are continuing to work on a resolution for SIP services.
- monitoring Mar 24, 2025, 10:47 PM UTC
All PBX and SIP services are now able to make mobile calls successfully.
- resolved Mar 25, 2025, 05:11 AM UTC
No further issues have been reported and all monitoring indicates mobile calls have been connecting correctly since 8:47 AEST.