Telair experienced a critical incident on March 31, 2025 affecting Portal, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Portal
Update timeline
- identified Mar 31, 2025, 07:35 AM UTC
Our developers have identified an issue with our customer portal (portal.telair.com.au). The system is offline due to a third-party component issue. We are working to bring the portal back online by removing this dependency.
- resolved Mar 31, 2025, 12:18 PM UTC
The incident has been resolved by our CDN provider.