Telair incident
Unplanned Outage Notification 11/06/2025 10:49AM AEST #OTT000000306912
Telair experienced a major incident on June 11, 2025 affecting QLD - Opticomm, lasting 5h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2025, 01:10 AM UTC
Our upstream provider, Opticomm, is aware of an unplanned network disruption impacting services in SNCV Sanctuary Cove. Our teams are aware and are investigating with more information to be provided as soon as possible. Disruption Start Time: 10:49 AEST Affected Location and Community: Sanctuary Cove, QLD Impact of Disruption: Loss of Internet services. Next expected update: 11:30 AEST We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
- investigating Jun 11, 2025, 01:12 AM UTC
Technicians are on their way to the site, no ETA. We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
- monitoring Jun 11, 2025, 03:29 AM UTC
Our upstream provider, Opticomm, has implemented a resolution for the earlier network disruption impacting services in SNCV Sanctuary Cove. Services resumed normal operation as of 12:10 PM AEST following a power cycle of an aggregation switch at their end. We are currently monitoring the situation to ensure continued stability. Please contact our support team if you continue to experience any issues.
- resolved Jun 11, 2025, 06:17 AM UTC
Monitoring confirms that services have remained stable since restoration at 12:10 PM. We are now marking this incident as resolved. If you experience any further issues, please don't hesitate to reach out to our support team for assistance. Thank you for your patience and understanding.