Tekion incident

Slowness While Loading F&I Menu and Product Rating

Tekion experienced a minor incident on April 27, 2026 affecting Retail, lasting 21m. The incident has been resolved; the full update timeline is below.

Started: Apr 27, 2026, 03:41 PM UTC
Resolved: Apr 27, 2026, 04:03 PM UTC
Duration: 21m
Detected by Pingoru: Apr 27, 2026, 03:41 PM UTC

Affected components

Retail

Update timeline

investigating Apr 27, 2026, 03:41 PM UTC

We are aware that some dealers may be experiencing slowness while loading the F&I Menu and Product Rating within the Tekion platform. Our engineering team has been notified and is actively investigating the root cause. We apologize for the inconvenience caused and will keep you posted about the progress once available. We truly appreciate your patience.
resolved Apr 27, 2026, 04:03 PM UTC

We are pleased to inform you that the issue causing slowness while loading the F&I Menu and Product Rating within the Tekion platform has been resolved. We apologize for the inconvenience caused and truly appreciate your patience and understanding throughout this time. If you are still experiencing any issues, please do not hesitate to reach out to Tekion Support.