technologywithin Outage History

The leased line provider has now confirmed that a fix is in place and services are stable. A permanent resolution will be implemented during an emergency maintenance window scheduled for the early hours of tomorrow morning, 22 May. technologywithin apologises for any inconvenience caused.

Type: Incident Duration: 34 minutes Affected Components: Leased line connectivity Jan 29, 16:10:49 GMT+0 - Investigating - We are currently investigating a Leased Line outage with a specific provider. This seems to be affecting a very small number of our clients. We are working with the provider to establish the root cause and work towards a swift resolution. Any further updates will be posted here. Jan 29, 16:45:00 GMT+0 - Resolved - All affected sites are now back online. We will be working with the provider to find out the root cause of the outage.

Type: Incident Duration: 11 minutes Affected Components: Voice Services, technologywithin Office Communications Dec 22, 12:10:55 GMT+0 - Investigating - We are currently investigating an issue affecting a small number of phone numbers on our legacy platforms, as well as technologywithin office phone numbers. If you need to speak with the support team, please use the live chat feature available via TwiinData or email us at [**[email protected]**](mailto:[email protected]). Dec 22, 12:21:56 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 12 minutes Affected Components: Voice Services Nov 12, 11:46:23 GMT+0 - Investigating - We are currently investigating a brief drop in service on our Leased Lines. Initial inspection from the provider suggests this is related to the major carrier Virgin. We will update this page when we have more information. Nov 12, 11:58:28 GMT+0 - Resolved - We are seeing all circuits returned promptly following the outage and have remained stable. An RFO has been requested from the provider. If this is something you are interested in, please contact our support team. We greatly apologise for the inconvience caused by the drop to all our affected customers and their clients.

Type: Incident Duration: 11 minutes Affected Components: twiinworkspace, Customer Sites, technologywithin Office Communications, Mojo Portal, Other Services, twiindata Portal, Voice Services, Wireless Services, Leased line connectivity Oct 23, 10:31:37 GMT+0 - Investigating - There was a brief dropout earlier today across multiple lease lines. We are continuing to speak with the lease line providers for more information on this. We apologise for any inconvenience this has caused. Oct 23, 10:42:48 GMT+0 - Resolved - We believe that the leaselines are now back up and running. We will request an RFO and send this to our customers. If you are still experiencing any issues, please call the support desk on 02079538800.

Type: Incident Duration: 2 hours and 22 minutes Affected Components: Leased line connectivity Oct 7, 19:42:48 GMT+0 - Resolved - We believe the incident has now been resolved, the affected circuits returned to service and we have seen stability since. Oct 7, 17:20:29 GMT+0 - Investigating - We have noticed a number of leased line circuits drop in a similar manner to last night, all from the same provider. We are currently investigating with the provider but from the symptoms it appears that the issues from yesterday evening have recurred.

Type: Incident Duration: 2 hours and 2 minutes Affected Components: Leased line connectivity Oct 6, 19:38:45 GMT+0 - Investigating - We have been notified by one of our leased line providers they are currently experiencing issues at one of their networking data centres. We are awaiting updates regarding the issues they face. Oct 6, 21:40:23 GMT+0 - Resolved - We have seen all affected circuits return to normal service and our supplier has confirmed this.

Type: Incident Duration: 1 hour and 8 minutes Affected Components: Voice Services May 2, 14:27:39 GMT+0 - Investigating - We've received reports of an issue with our legacy phone platform whereby calls are intermittent and not connecting outbound. We've raised this with the provider and they're actively working on a resolution. A further update will be given when we've received further information. May 2, 15:35:32 GMT+0 - Resolved - We've been advised the issue has been resolved and full service has resumed. Please do accept our apologies for the issues suffered for all our affected customers.

Type: Incident Affected Components: Wireless Services Mar 17, 08:39:58 GMT+0 - Resolved - We want to make our clients aware we updated our Wi-Fi certificates this weekend for our authentication server. Customers may be asked to accept the new certificate, which is perfectly find to do so. If there are any issues, please do contact our Support Team who will be happy to assist.

Type: Incident Duration: 1 hour and 19 minutes Affected Components: Leased line connectivity Jan 8, 10:30:22 GMT+0 - Investigating - We are currently investigating an issue with leased lines experiencing slow performance and high packet loss. This has been raised with the provider and we are working with them to determine the root cause of the issue. Jan 8, 11:09:21 GMT+0 - Identified - Our provider have identified the issue lies at their data centre and are looking for the root cause. Technologywithin are providing support where possible to help speed identification along. More updates will follow. Jan 8, 11:49:47 GMT+0 - Resolved - The provider has resolved the issue and normal service has resumed. If you are still experiencing issues, please do contact our Support Team who will be happy to help. Apologies for the disruption of service to all our affected customers.

Type: Incident Duration: 2 hours and 21 minutes Affected Components: Leased line connectivity Dec 19, 09:56:42 GMT+0 - Identified - We have been alerted by one of our leased line providers that they have had a hardware failure at their Data Centre which is impacting network connectivity at a number of sites. They have already dispatched an engineering team to resolve this issue. We will update when we have an ETA on resolution. Dec 19, 10:37:39 GMT+0 - Monitoring - The provider has identified the fault and their engineers are working to fix and resolve the issue ASAP. More updates will be posted when they are received. Dec 19, 12:17:26 GMT+0 - Resolved - We are now seeing circuits return to service and have had confirmation from the provider that the interconnects are back online. We would like to apologise for the disruption caused.

Type: Incident Duration: 3 hours and 59 minutes Affected Components: Leased line connectivity Nov 28, 10:09:10 GMT+0 - Investigating - We are currently investigating an incident with sites using Virgin Media as a carrier. We are speaking with our providers to escalate the issue. Nov 28, 10:46:50 GMT+0 - Identified - Our providers have identified 2 Virgin media interconnects which are out of service. Virgin have been notified and the issue is impacting other providers using Virgin Media as a carrier. Nov 28, 13:41:36 GMT+0 - Monitoring - We have been provided an update that states that there is currently splicing work taking place to bring services back online. While we have seen some sites come back up, they are still at risk of going down again due to splicing works taking place. Nov 28, 14:07:50 GMT+0 - Resolved - We have been informed that splicing has now been completed and sites are back online. We would like to apologize for any inconvenience caused by this outage.

Type: Incident Duration: 1 hour and 6 minutes Affected Components: Mojo Portal, Voice Services, twiindata Portal, Other Services, Customer Sites, twiinworkspace, technologywithin Office Communications, Leased line connectivity, Wireless Services Nov 4, 10:20:33 GMT+0 - Monitoring - We have seen service resume but are continuing to monitor this while we await official confirmation. We will advise again when more information has been provided. Nov 4, 11:26:59 GMT+0 - Resolved - We've had confirmation of resolution from the provider. An RFO will be available on request. We apologise for the inconvenience caused by this issue to all those affected.