Resolved after 1 hour 7 minutes, on May 2, 2025.
We've been advised the issue has been resolved and full service has resumed. Please do accept our apologies for the issues suffered for all our affected customers..
Update timeline
- investigating May 02, 2025, 02:27 PM UTC
We've received reports of an issue with our legacy phone platform whereby calls are intermittent and not connecting outbound. We've raised this with the provider and they're actively working on a resolution. A further update will be given when we've received further information..
- resolved May 02, 2025, 03:35 PM UTC
We've been advised the issue has been resolved and full service has resumed. Please do accept our apologies for the issues suffered for all our affected customers..
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