Twiindata Slow Performance

Update timeline

1. identified Feb 19, 2026, 09:30 AM UTC

   We are aware of the twiindata portal running slower than usual. We have identified the cause of this and are working towards a sswift resolution as a matter of urgency. We apologiuse for the inconvenience caused by this issue and will update the status page when new information is available..

2. investigating Feb 19, 2026, 10:01 AM UTC

   The performance issues of the twiindata portal is also causing issues with our Wifi systems. This has been added to our investigation..

3. identified Feb 19, 2026, 10:23 AM UTC

   We can now further clarify from our investigations that the issues are affecting performance of the Guest Wi-Fi login process, along with slow performance of the twiindata portal. Corporate Wi-Fi remains unaffected. Our investigations have pointed to the Guest Wi-Fi service being the root cause of the issue and we are working with upmost urgency to identify the root cause and rectify the issue and thank all our affected customers and their clients for their continued patience..

4. monitoring Feb 19, 2026, 10:42 AM UTC

   We believe we have managed to resolve the issue and are seeing healthy reading across the twiindata platform. We are still actively monitoring the situation and will post further when we are satisfied the fix has been successful..

5. monitoring Feb 19, 2026, 11:35 AM UTC

   We have had no further reports of issues since putting the fix in place. We are continuing to closely monitor and we will circulate a comprehensive RFO in due course..

6. resolved Feb 19, 2026, 12:16 PM UTC

   We are seeing normal service restored to our estate and the twiindata service is stable and healthy. A full RFO will be provided for this upon request within 5 working days. We greatly apologise to our affected customers and their clients for the outage and thank everyone for the patience during the incident..

7. resolved Feb 19, 2026, 12:28 PM UTC

   This incident has been resolved..